FAQ
1. How long does shipping take?
We ship directly to our U.S. customers. Delivery usually takes 7–12 business days, depending on the product and your location.
2. How can I track my order?
Once your order ships, you'll receive a tracking number by email.
You can also use our Track Order page anytime.
3. What payment methods do you accept?
We accept all major payment methods including:
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Visa
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MasterCard
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American Express
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PayPal
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Shopify Pay
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Apple Pay & Google Pay
4. Do you offer returns or refunds?
Yes, we offer a 30-day return policy on all unused items.
If something arrives damaged or incorrect, just email us at okaoui@gmail.com and we’ll handle it quickly.
5. Can I change or cancel my order?
If your order hasn’t been shipped yet, we can help you change or cancel it.
Just reach out ASAP at okaoui@gmail.com.
6. What if my item arrives damaged?
No stress just send us a photo and your order number.
We’ll replace it or refund you immediately.
7. Are your products safe for pets?
Yes. All our products are tested for safety and comfort.
We only stock items we trust for our own pets.
8. Do you ship internationally?
We ship internationally.
9. My tracking number isn’t updating — what do I do?
Tracking can take 1–3 days to update.
If it takes longer, email us and we’ll check it for you.
10. How do I contact customer support?
You can reach us anytime at:
📧 okaoui@gmail.com
We reply within 24 hours.
